Shipping Information (9.1)
We offer worldwide shipping to all the countries. We are using DHL as the default shipping service, but due to the policies and customs conditions from different countries, the shipping service will be changed for several countries to minimize the processing time of the package.
Orders over $69 (before was $59+) for free shipping. Once the package is dispatched, you will be able to receive a tracking number for your reference by E-mail. Please check the following list for the delivery days of the shipping service.
Standard Shipping (cost $10) [free standard shipping on orders $49]
Delivery Days: 14 business days (only in the US)
*It might take longer in countries other than the US
Expedited Shipping (cost $20)
Delivery Days: 10-14 business days
*Not include the time for order checking, which might take about 1-5 business days.
*Please note that during the COVID-19 circumstance, it would take longer than usual for customs clearance.
Delivery Delay Notice
Due to increased traffics on our websites, delivery and logistics may be delayed. Therefore, your order may take longer than usual to arrive and we are working diligently to get them to you as quickly as possible.
Sorry for the delayed shipping issue, we're working hard to fix this problem and try to make you feel better about our shopping experience. We make a promise to give you the premium products so that we need the time to produce the products and prepare the package, and we'll work with the logistic staff to deliver the package in a quicker time, we always want to give our customers a really good shopping experience.
There is some COUPON refund for the shipping delay issue, please understand, and we'll give you better service that we can do. Thanks for being our customer, and we appreciate your support!
|shipping expected days||0-15 business days|
|shipping delay return policy||over 15 business days - get a coupon for your next order|
|over 0-5 days (15-20 days)||$10 coupon on order $30|
|over 5-10 days (20-30 days)||$20 coupon on order $50|
|over 10-15 days (25-30 days)||$30 coupon on order $70|
|over 15 days (30 days)||$40 coupon on order $100|
|how to get your coupon||contact [email protected] to get the coupon|
* The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to an invalid address, the customs clearance procedures, or other causes.
Please be noted that the usual shipping days of Undetectd are Monday / Wednesday / Friday with the exception of holidays (GMT+8).
To ensure the product condition of your order, we will examine the products again before we send out the package. Recently our system detected some scam orders, and it causes a manual check for order situation, which would take less than 5 business days to check your order items. After the order check, your package will be sent and you should be able to check your package information by Order Track. Please contact us if you need to assist due to any urgent situation.
Customs and import duties and fees may be applied to international orders when the shipment reaches its destination country, such extra fees will be charged to the recipient by DHL / FedEx / EMS / SF-Express or your local customs office directly. Undetectd has no control over such extra charges. Please note that such fees and charges are the responsibility of the recipient and vary from country to country.
Contact Email: [email protected]
Service Number: +1 844-334-1747